Returns PolicyUpdated 3 months ago

How long is your returns period?
 
Any unwanted items must be returned within 14 days from when your Craftd order is delivered.

To receive a full refund on eligible returns, all items must be returned to us unworn/unused and in condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund. All items are inspected on return.

START A RETURN OR EXCHANGE
 
 Do you offer free returns?
 
Unfortunately, we’re unable to provide free return labels at this time and returned items will remain your responsibility until they arrive back at our facility. Please make sure to obtain proof of postage from your chosen courier to ensure your return is tracked and can be located if necessary. 

For UK and US customers, you don’t have to pay anything when you drop your parcel off, however all UK/US return parcels are subject to a £3/$4.50 admin fee which will be deducted from your refund.  

When will I get my refund?
 
This can depend on how long it takes your chosen returns courier to get items back to us before being processed by our returns team.

Please note: 
 
 - We only offer refunds onto the original payment method used to make the order.

• Refunds will be actioned as soon as possible from the date that our returns team process your return and you are notified of this via email. Please note it can up to 14 days for your refund to be processed, however, oftentimes it’s much sooner.
  
  To find out how to log a return from your location, please see HERE. 

Can I combine multiple returns into one return?
 
Returns are registered separately cannot be returned in one package. Combining the returns into the same package will slow down the refund process, so please package separately. 

Please ensure to retain proof of postage.

If your order has been lost in transit without sufficient proof of postage, we won’t be able to process your return request. However, if you’re able to provide a valid postage receipt or tracking number for your return, we’ll honour your return with store credit. 

Please note that any and all postage costs are non-refundable.