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CRAFTD London UK

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Thanks for reaching out! 

We offer a lifetime warranty on all of our product. More information regarding this can be found in our help centre here: Lifetime Warranty.

What is your warranty?

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Thanks for reaching out!

All Craftd pieces are made with premium 316L Stainless steel. It’s not just hypoallergenic, but completely water, heat and sweatproof. Each piece is also finished with the element Rhodium. This makes your jewelry tougher than both Gold and Silver, at a fraction of the cost. 

Please note that it is advised to remove your CRAFTD piece before entering a sauna or steam room due to extremely high temperatures.

What are CRAFTD pieces made from?

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We aim to process your refund within 14 working days from receipt to our warehouse. After we have sent your refund you will receive an email notification. 

Please note it can take a further 5 working days for the funds to clear in your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.

If you do not receive your refund within this timeframe, please get in touch with our support team via contact form and a member of our team will be happy to help.

When will my refund be processed?

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Thanks for reaching out!

We restock items regularly, but we recommend that you sign up for product stock notification via the product page so you can be notified as soon as it arrives back in stock.

When are you expecting a restock?

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Our FAQ’s page has a detailed breakdown of the information you’re after, this can be found here.