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How do I start a return?Updated 8 months ago

Please follow the steps below to begin your return process depending on your country / location.


🇬🇧 United Kingdom Returns Portal

https://returnsportal.co/r/craftd

Enter your Order Number which you will have received when you placed your order. Please make sure to include '#' before your order number i.e. #UK123456

You don’t have to pay anything when you drop your parcel off, however all UK return parcels are subject to a £3 admin fee which will be deducted from your refund. 

🇪🇺 🇨🇦 - EU / Canadian Returns Portal

 https://tracking.controlport.co.uk/e9ab6870/757/return/cfabb3

* Enter your Order Number which you will have received when you placed your order. You will then need to enter the 6 Digits from your order number without the "UK" part followed by your postal code / ZIP code.



🌎 - Rest of The World Returns Portal

https://tracking.controlport.co.uk/e9ab6870/757/return/cfabb3

* Enter your Order Number which you will have received when you placed your order. You will then need enter your 6 Digit order number followed by your ZIP code.


If you have any issues with your return, please contact [email protected].


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