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Orders & Shipping

We aim to make delivery for your CRAFTD piece/s as easy and quick as possible. Here's some more information on the delivery of your purchased item.

United Kingdom & Northern Ireland

UK orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed. The estimated shipping time begins from the day your order has been despatched. Orders received on weekdays before 12pm GMT will be shipped out the sam

How do I track my order?

As soon as your order has been despatched from our warehouses, you will be notified via email and SMS. This will provide you with your courier tracking link. It may take up to 1-3 days for the courier to update it's tracking with relative information

Can I change the style, color or size of a purchased product after an order is placed?

If you need to change or cancel your order, please contact [email protected] immediately after purchase during the hours of 9:00 - 17:00 (GMT) for the best chance of us catching the order before it has began the despatch process. Unfortunately,

Do you ship internationally?

Yes, we ship worldwide and use a variety of couriers selected specifically for the fastest delivery speed possible at the most reasonable prices. Please keep in mind that international orders are subject to courier delays and may take slightly longer

Customs Charges

You may be charged import duties or taxes when the parcel reaches the delivery country outside of the EU and US. These charges vary and must be paid by the recipient of the parcel. We apologise for any inconvenience this may cause and it's important

United States of America

US orders are shipped directly from our US warehouse within 24-48 hours of the order being placed. The estimated shipping time begins from the day your order has been despatched. Orders received on weekdays before 12pm ET will be shipped out the same

Europe

Orders made from European Countries are despatched via our EU warehouse. Orders received on weekdays before 12pm CET will be shipped out the same day and orders placed over the weekend will be shipped out on Monday. *Please enter your shipping addres

Canada

Orders to Canada are shipped directly from our UK warehouse within 24-48 hours of the order being placed. They are shipped via Deutsche Post and then handed over to Canada Post for delivery (Standard Delivery Option). The estimated shipping time begi

Australia & New Zealand

Orders to Australia and New Zealand are shipped directly from our US warehouse within 24-48 hours of the order being placed. The estimated shipping time begins from the day your order has been despatched. Orders received on weekdays before 12pm ET wi

Mexico

Orders to Mexico are shipped directly from our US warehouse within 24-48 hours of the order being placed. The estimated shipping time begins from the day your order has been despatched. Orders received on weekdays before 12pm ET will be shipped out t

Rest of the World

ROW orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed. The estimated shipping time begins from the day your order has been despatched. Orders received on weekdays before 12pm GMT will be shipped out the sa

Can I ship an order to a P.O. box?

Yes, we do allow shipping to PO boxes, simply enter the PO Box details at the delivery stage of our checkout.