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What does the CRAFTD London Lifetime Warranty cover?Updated 10 months ago

Our Lifetime Warranty covers everything we state won't happen to your CRAFTD piece. 

Starting to see tarnishing or fading on your item? We'll replace it.

Accidental break? We'll replace it.

Scratched pendant? We'll replace it.

Just email a photo of the item to our support team at [email protected] along with your order number and we'll process a replacement item for you or CRAFTD London store credit to spend on something else from our store.

No questions asked, no judgement, no fuss.

* Our Lifetime Warranty only covers what we state won't happen, if your CRAFTD piece is lost, stolen, damaged purposely or damaged via a third-party, we can't cover this. Failure to provide a photo of the defective/faulty item voids the warranty.

CRAFTD implement a fair use policy within the lifetime guarantee, reserving the right to reject claims if the policy is being abused.

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